FAQs

How long does order processing take?

All orders are processed and verified within 1–3 business days before dispatch. You will receive a shipping confirmation email with a tracking number once your order is on its way.
Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us at support@horrorspacez.shop within 12 hours of placing your order.

How much does shipping cost?

We offer 100% FREE Worldwide Shipping on all orders with no minimum purchase required.
How long will delivery take?
- Processing Time: 1–3 business days
- Standard Global Shipping: 7–14 business days
- Total Estimated Delivery Time: 8–17 business days worldwide.
Will I receive a tracking number?

Yes! Once your order ships, an automated email with your tracking link will be sent directly to your inbox.

What is your return policy?

We offer a 30-day return window from the date you receive your package. Items must be unused, undamaged, and in their original packaging.
What should I do if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If an item arrives damaged or defective, email us immediately at support@horrorspacez.shop with photos/videos of the issue, and we will issue a free replacement or full refund.

Do you offer wholesale prices?

Yes! We partner with retailers, event planners, and dark aesthetic boutiques worldwide. Please visit our Wholesale page or contact wholesale@horrorspacez.shop for inquiries.